- Can I return an item for a refund ?
You can cancel your purchase at any time either before or up to 14 working days* following the day you receive the goods by completing our Returns Form.
You will then have a further 14 working days to return the goods back to us.
* working days means all days other than Saturdays, Sundays and Public Holidays.
Parts that have specially ordered (for example left-hand drive products, keys, locks, VIN specific or some electrical parts) are non-returnable.
All returned parts must include a copy of our returns label enclosed in the parcel.
- Will you cover the cost of return shipping or refund my original shipping fee?
We are unable to refund your original shipping fee or cover the cost of return shipping for items that are unwanted or have been ordered incorrectly without our advise.
- I have a Faulty item, what do I do?
If you believe that the part is faulty and has been fitted to your vehicle and you are looking for a replacement; our invoice is a PSA invoice and comes with a one-year nationwide wide parts warranty. This would need to be booked into a PSA dealer and the part inspected. If the part is found to be faulty, this part will be exchanged free of charge, subject to warranty terms and conditions. If it was fitted outside the dealer network then the cost of labour incurred for the replacement of the faulty part would be payable by yourself.
For more on this, visit your local dealer with your invoice and this can be explained.
If the part has not been fitted and you feel it is damaged in transit, please refer to the damage section. In all cases, we reserve the right to inspect the product and verify the fault.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
- My item has arrived and has been damaged in transit, what do I do next?
If your item arrives damaged please notify the courier driver immediately and if possible refuse delivery of the item. Items damaged in transit or missing goods can only be claimed if the goods were signed for and noted to be damaged with the courier driver. When you sign for your items you are signing for them in good condition and will not be able to claim for damages if you have signed for the goods.
- How long will it take to receive my refund on an item I have returned to you?
Once we have received your item at our warehouse we will aim to process your refund as quickly as possible, however in exceptionally busy periods this may take up to 14 days.
Please note that once your refund is processed by us it may take a further 3-4 working days for the funds to show in your account due to the lead time with most banks.
- Can I collect in store ?
Yes! we are able to accept collection from our Cannock (WS11 8XW) warehouse for orders, however you are unable to collect from your local dealership.
- How long will it take for my order to be dispatched?
Where possible we aim to dispatch your order 1-2 working days from receipt of order, all orders placed are subject to stock availability at both our warehouse and the main PSA warehouse. If dispatch has not occurred within 5 working days of an order being placed, our team will contact customers and provide information with estimated dates of fulfilment.
*Please note not all parts are stocked in our UK warehouse, some parts do need to be specially ordered from our main warehouse in France this can take 7-10 working days to arrive with us, then we aim to dispatch these parts same day once received.
- What courier will my parcel arrive with?
We use a mixture of couriers depending on the size and weight of your item/s.
Mainly we use Royal Mail, Whisl, Evri & DPD. Once your order has been dispatched you will receive an email with the tracking number and courier details.