Order Tracking
How can I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number and tracking links.
You can use your tracking number to track your parcel online and view the latest delivery updates on the link below :
Which courier will deliver my order?
We mainly use Interparcel to deliver parcels to our customers. They work with a range of trusted local couriers including:
- Yodel
- FedEx
- Parcelforce
- Evri
Occasionally, very large or heavy items may be delivered by DPD or Parcelforce, for these couriers you can use the options below:
(Example: HIXXXXXXXXXGB)
(Example: 1550XXXXXXXXXXXXXX)
When will my order arrive?
Delivery times can vary depending on the courier and your location.
Once your order has been dispatched, you can use your tracking number to check your estimated delivery date and follow your parcel’s journey in real time.
What if I haven’t received my dispatch email?
Please check your junk or spam folder first, as dispatch emails can occasionally be filtered there.
If you still can’t find it, contact our customer support team and we’ll be happy to help.
My tracking hasn’t updated yet — what should I do?
Tracking updates can sometimes take a little time to appear after dispatch.
If your tracking hasn’t updated within 24 hours, please check again later, as the courier may still be processing your parcel.